Privacy Policy
Last updated: [1/11/2025]
Introduction
At Modal Veil (“we”, “us”, or “our”), we are committed to protecting your personal information and ensuring your privacy when you visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in line with UAE law and e-commerce best practices.
Information We Collect
Personal information you provide when creating an account, placing an order, subscribing to our newsletter or contacting us (e.g., name, email address, delivery address, phone number).
Payment and transaction information (securely handled by our payment service providers).
Technical data and usage data when you visit our website (e.g., IP address, browser type, pages viewed, date/time).
Marketing and communication preferences.
Use of Your Information
We use your information to:
Process and fulfil your orders, including shipping, returns, and customer service.
Manage your account and provide you with access to our website.
Send you marketing communications (with your consent) about products, services, offers, events, and news.
Improve our website, offerings, customer experience, and for analytical purposes.
Comply with legal obligations under UAE laws, e.g., consumer protection and digital trade.
Disclosure of Your Information
We may share your information with:
Service providers who handle logistics, shipping, payment processing, website hosting, and customer support.
Legal or regulatory authorities when required by law or to protect our rights.
Affiliates or business partners as needed for the purposes described above (with protections in place).
Data Security & Retention
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal requirements, or resolve disputes.
Your Rights
Under UAE and applicable data protection regulations, you have certain rights including:
Accessing the personal information we hold about you.
Requesting correction or deletion of your personal information (subject to legal or regulatory obligations).
Withdrawing consent for marketing communications.
Filing a complaint with the relevant regulator if you believe your rights have been breached.
Cookies & Tracking Technologies
We use cookies and similar technologies to provide, improve, and protect our services. You can control cookies via your browser settings; however, restricting cookies may impact your experience.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
Changes to this Privacy Policy
We may update this policy from time to time. We will notify you of any material changes by posting the updated version on our site with a new “Last updated” date.
Contact Us
If you have any questions or requests relating to your personal information or this policy, please contact us at:
Email: info@modalveil.com