Effective date: [1/11/2025]

Domestic Shipping (UAE)

• Orders are typically processed and shipped within “1-2 business days after payment confirmation”.

• Delivery within UAE mainland is estimated at “4-5 business days”, subject to courier availability and destination.

• Standard shipping fees of “calculated at checkout” apply unless otherwise stated.

• We use licensed and insured courier partners. Once your order is shipped, you will receive a tracking number.

• If delivery is unsuccessful, the courier will make attempts, and you may need to arrange re-delivery or pick-up.

• For any shipping delays or issues, please contact our customer support and we will assist you promptly.

International Shipping

• We currently ship to UAE. International shipping fees, customs duties, taxes, and import restrictions may apply and are the responsibility of the customer.

• Estimated delivery time is “4-6 business days. Customs clearance may delay the delivery.

• We are not liable for customs delays, import duties, or goods rejected by customs authorities in the destination country.

Shipping Damage or Loss

• If your package arrives damaged or is lost in transit, please notify us within “2-3 business days from delivery” so we can file a claim with our courier partner.

• Save all packaging, boxes, and contents for inspection or claim purposes.

Incorrect Address or Failed Delivery

• It is your responsibility to provide accurate shipping information. Additional charges may apply for re-delivery due to incorrect address, incomplete information or failed pickup.

• We reserve the right to cancel the shipment and refund the order if delivery fails repeatedly.

Shipping Terms Compliance
We comply with UAE e-commerce regulations and ensure that our shipping terms are transparent, fair and clearly displayed before purchase, in line with Article 8 of the digital trade law.